Serve as a Senior Program Manager driving operational excellence and continuous improvement across enterprise-level customer support delivery operations. Lead multiple large-scale programs focused on process efficiency, performance measurement, and change adoption. Bring deep expertise in Lean Six Sigma methodologies, change management, and data-driven decision-making to streamline workflows and enhance cross-functional alignment.
Drives continuous improvement and operational excellence across all procurement functions, focusing on enhancing procurement policies, processes, governance, and compliance to improve efficiency, reduce risk, and ensure regulatory adherence. Leads transformation initiatives, performance monitoring, and change management delivering strategic value and strengthen procurement capabilities.